DELIVERIES

Our earthenware pieces are handcrafted, delicate, fragile, and not very light. Our team makes every effort to ensure high-quality packaging to best protect your order. Our carriers, equipped with electric fleets, are carefully selected to guarantee high-quality transport. Our delivery charges take these specific requirements into account.

ALL ORDERS PLACED MONDAY THROUGH THURSDAY WILL BE SHIPPED THE NEXT DAY. FOR ALL ORDERS PLACED FRIDAY THROUGH SUNDAY EVENING OR ON PUBLIC HOLIDAYS, THE ORDER WILL BE SHIPPED THE FOLLOWING BUSINESS DAY. DURING PEAK PERIODS, OUR LOGISTICS WORKSHOP FACES A HIGHER FLOW OF ORDER PREPARATION. A DELAY OF 1 TO 2 DAYS IS THEREFORE POSSIBLE. WE THANK YOU IN ADVANCE FOR YOUR INDULGENCE.
STANDARD DELIVERY:
- COLISSIMO - 2 TO 3 WORKING DAYS: €7 (PARCEL <1KG) AND €9 (PARCEL >1KG)
EXPRESS DELIVERIES:
- CHRONOPOST - DELIVERED THE NEXT DAY BEFORE 1 PM IF ORDERED BEFORE NOON: €15

COLISSIMO STANDARD DELIVERY COSTS ARE FREE FOR PURCHASES OVER €100 FOR ALL DELIVERIES IN METROPOLITAN FRANCE.

RETURNS

IF YOU WISH TO RETURN A PRODUCT BECAUSE YOU HAVE CHANGED YOUR MIND, YOU HAVE UP TO 14 DAYS AFTER SHIPMENT TO RETURN THE PRODUCT TO US NEW IN ITS ORIGINAL PACKAGING.
PLEASE NOTE THAT RETURN SHIPPING COSTS ARE YOUR RESPONSIBILITY AND WILL BE DEDUCTED FROM YOUR REFUND.

TO MAKE YOUR RETURN, WE INVITE YOU TO FOLLOW THE FOLLOWING PROCEDURE:
- CONTACT CUSTOMER SERVICE AT: SHAPINGJOY@MAMENE.PARIS
- PRINT THE RETURN LABEL WHICH WILL BE SENT TO YOU ONCE THE RETURN IS ACCEPTED.
- STICK THE LABEL ON YOUR PACKAGE.
- PREPARE YOUR PACKAGE, TAKING CARE TO REPLACE THE PRODUCT IN ITS ORIGINAL TRANSPORT PROTECTIONS AND CAREFULLY SEAL YOUR PACKAGE.
- DROP IT OFF AT THE RELAY POINT ON THE LIST ON THE TRANSPORT LABEL.


REFUNDS

ANY RETURN THAT IS NON-COMPLIANT OR UNSUITABLE FOR RESALE (DAMAGED, DAMAGED, USED OR SOILED) WILL BE REFUSED.
IF THE RETURN IS ACCEPTED, THE REFUND WILL BE MADE WITHIN 14 DAYS MAXIMUM FOLLOWING RECEIPT OF YOUR PACKAGE AT OUR WAREHOUSE.
Once your refund has been processed, you will receive a confirmation email. You may be able to view your refund directly in your bank account within a few days, depending on your bank.